Retailing For 2018

Over the last few years, we’ve heard about the disruption that is coming. In reality, we are already disrupted. The new retail world that we have been promised is here. Retailing for 2018 is never going to be the same. The tools, strategies & technologies required to be successful in this new world are available. The toolbox for success is here, but it’s up to retailers to choose the right tools from the toolbox to grow their business.

Today the customer experience is more important than ever as retailers are striving to differentiate themselves. Consequently, experience per square foot will be the new retail metric to measure success. We will being to see the rise of the conscious customer will continue.

The retail world we were promised is now here & it has changed. We’ve arrived at the intersection of elevated consumer expectations. Retailers need to offer something you can’t get online. They need to offer an experience.

In 2018, retailers will start to discover the value that AI can bring to their businesses. Artificial intelligence will have its breakthrough moment. More and more retailers will start using it to power various parts of the retail and e-commerce experience.